Having a digital presence means you’re never more than a click away from your clients and customers, but it also means information about your brand- good or bad- is available to them 24/7. Monitoring the reputation of your brand and addressing any negative content that could be potentially damaging is an important component of managing a great online presence.
Online Reputation Management is fast becoming an indispensible service that SME’s as well as big corporates rely on daily to offer industry, competitor and consumer insights. It provides a real time dashboard that affords businesses the opportunity to meaningfully engage with their online communities.
At Flume we manage the ORM tools on behalf of our clients, provide real time feedback, engage with online communities and provide weekly and monthly insight reports that assist our clients to make informed business decisions. Typically, our insight reports help our clients in understanding who’s engaging, when they’re engaging and how they’re engaging. We’ll also provide insight into which campaigns worked and make recommendations on where we can improve.